1. What do you call the services or items that are offered or placed in the guest room? *
A. amenities
B. hotel perks
C. incentives
D. freebies
2. What interpersonal skill is a great way to initiate a conversation? *
A. manners
B. listening
C. questioning
D. self-management
3. Who oversees the overall administration and operation of the housekeeping department? *
A. deputy housekeeper
B. assistant housekeeper C. executive housekeeper
D. guestroom attendant
4. Which of the following is not the nature and scope of guestroom cleaning, care, and maintenance? *
A. safe keeping of lost and found item
B. attending to other guest needs and concerns
C. provision for other services
D. assign a day to day responsibility to supervisor and staffs
5. Involves effective decision making. In any role, employers value people who take ownership to reach common goals. *
A. leadership
B. Dependability
C. Problem Solving
D. assertiveness
6. It means standing up for what you believe in, defending your ideas with confidence, instructing others on what needs to be done, etc. *
A. leadership
B. dependability
C. Problem solving
D. assertiveness
7. Control the stock of equipment. cleaning materials, and agents. *
A. Houseporter
B. Storekeeper c. Linen attendant
D. none of the above
8. The following are examples of Bedroom amenities except one *
A. bed linen
B. appliances and equipment
C. Laundry bag
D. None of the above
9. The following are examples of Turndown service except one: *
A. remove the bedcover
B. Place clients' things in order
C. Introduce yourselves
D. Recheck before leaving
10. It is a list of the recent room status or each room in the hotel given to each hotel department. *
A. Replenishing Report
B. Reservation Report
C. Room Status Report
D. Salvage Report
1-A
2-C
3-C
4-D
5-A
6-D
7-B
8-D
9-C
10-C
Share
Answer:
1. a
2. c
3. b
4. d
5.a
6.c
7.b
8.b
9.a
10.d
Explanation:
im not sure to my answer