2. Which of the following steps is done if the staff explained why a guest is refused a drink?
A. Avoid put-downs C. Echo
B. Clarify refusal D. Keep calm
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2. Which of the following steps is done if the staff explained why a guest is refused a drink?
A. Avoid put-downs C. Echo
B. Clarify refusal D. Keep calm
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Answer:
D. keep calm
Explanation:
hope it helps correct me if im wrong