3.As a FO staff, what characteristics you must portray when answering phone calls?
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3.As a FO staff, what characteristics you must portray when answering phone calls?
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Answer:
Answer the call within three rings.
Immediately introduce yourself.
Speak clearly.
Only use speakerphone when necessary.
Actively listen and take notes.
Use proper language.
Remain cheerful.
Ask before putting someone on hold or transferring a call.