4. If you are the FO staff on duty and rooms are not enough, how will you answer your guest reservation?
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4. If you are the FO staff on duty and rooms are not enough, how will you answer your guest reservation?
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Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.