FO staff informs the caller that he/she will be doing the reservation process of
the caller..
"This is room reservations, my name is (reservationist's name) and i will
be taking your reservations (guest name)"
2. FO Staff will then ask the following questions for record purposes.
3. Customer's name
"May I have your name?" or "May I have the name of the person you
are booking ford
4. Date of arrival
"May I have your arrival date Mr. Smith?"
5. Number of nights
"How many nights would you be staying Mr. Smith?
6. Number of room required
"How many rooms would you be needing Mr. Smith?"
7. Company affiliation
"Do you have any company affiliation Mr. Smiths"
8. Check for Availability
Check avalability using reservation system in your property
9. Checking for availability may include inputting
Arrival date / Departure date
Number of nights
Number of adults
Number of rooms
Type of rooms
Scratch name
Scratch company
Scratch agent
Rate code
10. FO staff then advises the caller of the availability Example verblage:
"We do have an Executive De Luxe Room available on the 28th of
August Mr. Smith for $230 exclusive of service charge and taxes."
11. FO staff will advise caller of the inclusions of the rate quoted Example
verblage:
"The rate is inclusive of full buffet breakfast: pre-dinner cocktails:
complimentary 5 pieces of laundry every day, round-trip airport
tronsters, local cats, and the use of the facilities like the gym.
swimming pool and outdoor Jacuzzi."
Share
0 Replies