EXPLAIN IN DETAIL. Customer satisfaction is a reflection of employee satisfaction
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EXPLAIN IN DETAIL. Customer satisfaction is a reflection of employee satisfaction
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In fact, according to one study — based on 46,000 business-to-business surveys — a “totally satisfied” customer contributes 2.6 times as much revenue as a “somewhat satisfied” customer. Clearly, there are significant benefits to be realized from trying to improve an organization's service/quality.