How can a customer experience create a differentiation for a brand?
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How can a customer experience create a differentiation for a brand?
How can a customer experience create a differentiation for a brand?
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Answer:
A customer experience create a differentiation for a brand by focus the entire organization on priority brand and loyalty drivers. Engage employees across all levels to be accountable for what happens during customer interactions. Provide feedback, and reward employees who "live the brand." Create harmony across the brand and customer strategies.
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1.reachability
2.service convenience
3.purchase convenience
4.personalizition
5.simplicity and ease of use
6.channel flexibility
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