IDENTIFY CUSTOMERS NEED
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IDENTIFY CUSTOMERS NEED
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To identify their needs, you must both listen and ask the right questions. After identifying needs, always check for additional or related needs. Use your knowledge and experience to identify and present the right products, services, and solutions to meet your customers' needs.
Customers needs:
~Functionality. Customers need your product or service to function the way they need in order to solve their problem or desire.
~Price. Customers have unique budgets with which they can purchase a product or service.
~Convenience.
~Experience.
~Design.
~Reliability.
~Performance.
~Efficiency