if the guests ask a special request during his reservation as a front office how will you explain additional guest fee?
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if the guests ask a special request during his reservation as a front office how will you explain additional guest
Answer:
Principles of handling a complaint
Listen to the guest with concern & empathy.
Give your undivided attention.
Stay Calm.
Keep in mind the guest Self Esteem.
Take the complaint seriously.
Do not blame others.
Tell the guest what can be done.
Set an approximate time for the completion of corrective action.
Explanation: