Suppose your seeking assistance from customer service regarding an unstable network connection.How will you approach your concern to the customer representative?
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Suppose your seeking assistance from customer service regarding an unstable network connection.How will you approach your concern to the customer representative?
Answer:
Writing an Effective Apology Letter to Customers [+ 5 Examples]
No apology is less genuine than one that’s been coerced from a three-year-old: eyes down, body turned away, fists clenched, and feet threatening to stomp.
Eventually, they manage to force out a sound that could be interpreted as “sorry,” but there’s almost certainly no remorse behind it.
As adults, we learn how to offer a more mature apology that includes less foot-stomping. But giving a genuine, effective apology is still hard work! It’s particularly difficult in customer service, where there’s often a need to apologize while holding firm to your decision or turning down requests you can’t fulfill.
If you can apologize to customers effectively, you can turn around a bad situation. However, if you can’t apologize genuinely, your customers will be left to assume that you just don’t care.
Explanation:
I hope it helps:)