True or False. Directions: Write TRUE if the statement is correct, otherwise write FALSE.
1. Remember that change is always simple, and people are ready to adapt the new method at any time.
2. Flowchart and Swim Lane Diagram are tools used to visually depict the process phases during mapping.
3. Incorporating supplier feedback into government procurement procedures indicates the government's dedication to continuous improvement in its supplier relationships.
4. The government providing feedback on a procurement process is the second step of the supplier feedback process.
5. Supervisor's evaluation is a valuable instrument for enhancing the company's performance. Checking and recording of received materials are important in assessing a quality materials.
6. Poor attitude results in performance problem.
7. A safe working procedure should be written when retrieving old tasks.
8. Preventable accidents may affect the quantity of work.
9. Following certain procedure is very important in performing given operation or to a given event.
10. Safe working procedure should not identify the tasks that are to be undertaken that pose risks.
11. Standards are set of rules that describe quality of materials, product or systein.
12. Quality assurance does not cover all the activities from design, developinent, up to documentation.
13. Customer service is a series of activities designed to enhance the level of customer satisfaction.
14. Customer service is not important in the company's customer value proposition.
15. The durability of the work does not depend on the skills of those who install it.
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