True or False
6. Record the wakeup call details in the wake-up call log when a request is received from the guest
7. If the Guest didn't respond to the door knock, inform immediately the Manager available or you Supervisor
8. Do not repeat the message back to the caller in order to avoid any confusion, especially when the message contains a flight numbers or time of any numbers or important information.
9. If called number is busy, allow sufficient time (6-8 mins) before dialing again,
10. Always end the conversation pleasantly and politely.
11. You should always be well groomed; uniform must be neat and clean and nameplate should be wor at all times.
12. Be ready to work at your station at least one hour before schedule.
13. Be polite to guests and fellow workers, however, exceed the limits of courtesy and politeners.
14. Any staff who is unable to come to work must phone to his supervisor at least two days before the shift starts
15. Changing shift or days off with other employees will not be permitted unless approved by chief concierge
16. Pick up the telephone at your station within two rings.
17. You should cradle the phone on your shoulder while taking the message.
18. After receiving the fax or letter, stamp it with date and time.
19. It is important to always re-confirm the reservation details with the guest.
20. Everyone regardless of the position must answer the telephone.
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