what are some different type of managers and how do they differ
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what are some different type of managers and how do they differ
what are some different type of managers and how do they differ
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Answer:
There are a wide variety of manager positions that exist in the market place. They include Office Manager responsible for the administrative portion of an organization. There is a Retail Mamager whose responsibilities include the retail end. There is a a Program Manager, Plant Manager, Shift Manager, Restaurant Manager, Finance Manager to name a few others. The bottom line is the the title that comes before Manager dictates what responsibilities that an individual has.
Explanation:
There are many different management styles. Some of them get better results than others and after 20 plus years in the Hospitality, Entertainment, Food and Beverage, and Large Venue Security Industries which is all customer service at the end of the day I have come to the opinion that Servant Leadership is the best approach. SL basically is management being hands on to assist and model behaviors for the hourly staff. Creating the business environment that you want to create and manage the expectations set during training.
Fear based management is very popular amongst new managers or those that don’t want to be perceived as approachable so they won’t be involved in employee issues. Employees don’t respect this style and once the “scarey” manager goes home they tend to not hold a high level of guest service. People make more mistakes when managers take this approach as well.
The Office manager whom thinks his or her job is best done from the closed door of their office. Clearly this manager never knows if the guest has valid complaints or employees are not giving the best possible service. Everything is second hand information,
The hot and cold manager. This manager is inconsistent with how he or she brings themselves to work. Employees never know what they are getting, the upset stay away from me or the happy how can I help you manager. This manager wears their emotion on their selve and adds to the water cooler talk and gossip which is never good.
The “I want to be liked by everyone” manager. Basically thinks that all employees are just his or her friends and holds no accountability.
Summary, I could list a few more but better to write about what makes an excellent manager.
Consistently is the firm but fair manager always aware that being approachable keeps them in the know of what’s going on in the business they are managing. This manager tries different training techniques to develop their staff. When you are educating your staff on a daily basis they DONT GET BORED. they are engaged and ask them to give their best effort. ATTITUDE is everything and knowing how to have a difficult conversation with customers and staff members is the key to failing forward as a collective group. Don’t ask anyone to do anything you are not willing to do yourself. Be humble and manage with ownership. Treat people as guest in your own home and employees like family. Care about people and treat them as a means and an ends onto themselves. World class management advice in a nutshell. Hope you take something from this short opinion of mine
Kind regards,
Cory Overstreet