What do you call the region at the end of zone of tolerance?
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What do you call the region at the end of zone of tolerance?
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Answer:
Zone of Tolerance
Whether we are measuring customer service, the weight of a 70-pound punching bag, or the ounces in a 20-ounce soda, perfection is very difficult - and expensive - to achieve. Thus, while perfection is a great goal, we typically can't expect perfection in everything.
This begs the question, How close do we need to be to 'perfect' to be acceptable? Well, we answer that question by defining the zone of tolerance, the amount of error around the goal metric (perfection) that we, and the customers, can consider acceptable.
Explanation: