What do you think are the characteristics of hospitality operations management in the 21st century?
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What do you think are the characteristics of hospitality operations management in the 21st century?
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Hospitality industry has many characteristics such as intangible, perishable, inseparable, simultaneous, variable, shift work, graveyard shift and guest satisfaction. Intangible servicecharacteristic in hospitality industry mean cannot see and touched but can felt.