Why is it necessary for a reservation officer to obtain some guest-related information during reservation inquiry?
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Why is it necessary for a reservation officer to obtain some guest-related information during reservation inquiry?
Why is it necessary for a reservation officer to obtain some guest-related information during reservation inquiry?
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Reminds the customer that they, in fact, have a reservation. Confirms that the reservation is still applicable. Ensure that people who have made a reservation, do in fact have a space for them when they arrive. Ensures tables can be resold or released if the customer is not coming anymore.