You are a reservation officer of a hotel.
What four(4) qualities should you possess in order to function effectively?
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You are a reservation officer of a hotel.
What four(4) qualities should you possess in order to function effectively?
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Answer:
Congeniality, Good English speaking skills, Confidence, Punctuality
Explanation:
For your guests to enjoy their stay in your hotel, you must possess these traits and qualities. First of all, you must be friendly and approachable when it comes to assisting your guests in choosing the rooms and services that they want to purchase. Secondly, you must also look and be professional by applying good English speaking skills when communicating with them. Thirdly, you must be confident at all times, remember to maintain your composure for the clients to be able to be convinced that you are offering good services. Last but not the least, you must be punctual and must be alert at all times, avoid being lousy or sluggish. All of these things makes a great impact to your work once you'll apply them. And one thing is for sure, you can be a trust worthy and a good Reservation Officer.